Discover the beauty of wicker willow baskets and hampers, with free shipping on all orders to UK*
Shipping & Returns
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Shipping Information
UK Standard delivery (3–5 days) – FREE
• FREE for orders to UK
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Orders Dispatched within 3 - 5 Business Days (MON-FRI)
• Orders will be delivered Monday–Saturday (excluding bank and public holidays)
International delivery (4–14 business days) – from £4.99
• Delivery fees start at a minimum of £4.99, varying by region and ordering costs
• Orders will be delivered Monday–Saturday (excluding bank or public holidays)
• Willow Warehouse pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you.
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Some oversized items cannot be shipped internationally. Please see item description for details.
Remote UK postcodes (1–2 days additional delivery time)
• Orders can be delivered to most postal areas in the UK, including Northern Ireland
• Due to carrier availability, certain locations may be subject to an additional 1–2 days' delivery time.
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Return & Exchange Information
Returns & refunds
We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase. Returns may incur a return fee.
Faulty items
We are very disappointed on the rare occasions our customers receive a faulty item. Make sure you let us know about the fault so we can make sure other items are not affected. If you have identified a fault please contact us within 48hrs of receipt by phone or email.
(Monday to Friday 8am to 6pm; Saturday 9am to 5pm; Sunday 10am to 4pm), or via email on hello@willowwarehouse.com to arrange a return (via our normal procedure), exchange, or refund.
We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
If a fault develops outside of the 30-day return period, or the item is difficult to package and return, contact us using the above details before you return the item, so we can discuss the fault with you and agree the best way forward.
If a gift you receive is faulty, please arrange for the purchaser to contact us using the above details, and we will order a replacement.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (a gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered.
If an item is received by the courier damaged please do not accept. If you have accepted your delivery please contact us within 24 hrs.
No refunds on sale items.